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<?php
namespace App\Http\Controllers\Admin;
use App\Http\Controllers\Controller;
use App\Models\Assignment;
use App\Models\AssignmentSubmit;
use App\Models\Course;
use App\Models\Ticket;
use App\Models\TicketDepartment;
use App\Models\TicketMessages;
use App\Models\TicketPriority;
use App\Models\TicketRelatedService;
use App\Tools\Repositories\Crud;
use App\Traits\General;
use App\Traits\ImageSaveTrait;
use Illuminate\Http\Request;
use Auth;
class SupportTicketController extends Controller
{
use General, ImageSaveTrait;
protected $modalTicket, $modelTicketDepartment, $modelTicketPriority, $modelTicketService;
public function __construct(Ticket $modalTicket,TicketDepartment $modelTicketDepartment, TicketPriority $modelTicketPriority, TicketRelatedService $modelTicketService)
{
$this->modalTicket = new CRUD($modalTicket);
$this->modelTicketDepartment = new CRUD($modelTicketDepartment);
$this->modelTicketPriority = new CRUD($modelTicketPriority);
$this->modelTicketService = new CRUD($modelTicketService);
}
public function ticketIndex()
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$data['title'] = 'Support Ticket List';
$data['navSupportTicketParentActiveClass'] = 'mm-active';
$data['subNavSupportTicketIndexActiveClass'] = 'mm-active';
$data['tickets'] = $this->modalTicket->getOrderById('DESC', 25);
return view('admin.support_ticket.index', $data);
}
public function ticketOpen()
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$data['title'] = 'Support Ticket List';
$data['navSupportTicketParentActiveClass'] = 'mm-active';
$data['subNavSupportTicketOpenActiveClass'] = 'mm-active';
$data['tickets'] = Ticket::where('status', 1)->paginate(25);
return view('admin.support_ticket.open', $data);
}
public function ticketShow($uuid)
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$data['title'] = 'Support Ticket Replies';
$data['navSupportTicketParentActiveClass'] = 'mm-active';
$data['subNavSupportTicketIndexActiveClass'] = 'mm-active';
$data['ticket'] = $this->modalTicket->getRecordByUuid($uuid);
$data['ticketMessages'] = TicketMessages::where('ticket_id', $data['ticket']->id)->get();
$data['last_message'] = TicketMessages::where('ticket_id', $data['ticket']->id)->whereNotNull('sender_user_id')->latest()->first();
return view('admin.support_ticket.details', $data);
}
public function ticketDelete($uuid)
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$ticket = Ticket::where('uuid', $uuid)->firstOrFail();
TicketMessages::where('ticket_id', $ticket->id)->get()->map(function ($q) {
$this->deleteFile($q->file);
$q->delete();
});
$this->deleteFile($ticket->file);
$ticket->delete();
return redirect()->back();
}
public function changeTicketStatus(Request $request)
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$ticket = Ticket::findOrFail($request->id);
$ticket->status = $request->status;
$ticket->save();
return response()->json([
'data' => 'success',
]);
}
public function messageStore(Request $request)
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$request->validate([
'message' => 'required',
'file' => 'mimes:jpeg,jpg,png,gif|max:10000'
]);
$message = new TicketMessages();
$message->ticket_id = $request->ticket_id;
$message->reply_admin_user_id = auth()->id();
$message->message = $request->message;
if ($request->hasFile('file')) {
$message->file = $this->saveImage('ticket_message', $request->file, 'null', 'null');
}
$message->save();
return redirect()->back();
}
public function Department()
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$data['title'] = 'Support Ticket Department Field';
$data['navApplicationSettingParentActiveClass'] = 'mm-active';
$data['subNavSupportSettingsActiveClass'] = 'mm-active';
$data['supportDepartmentActiveClass'] = 'active';
$data['departments'] = TicketDepartment::all();
return view('admin.application_settings.support_ticket.ticket-department-list', $data);
}
public function DepartmentStore(Request $request)
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$request->validate([
'name' => 'required|max:255'
]);
if ($request->id) {
$item = TicketDepartment::find($request->id);
$msg = 'Updated Successful';
if (!$item) {
$item = new TicketDepartment();
$msg = 'Created Successful';
}
} else {
$item = new TicketDepartment();
$msg = 'Created Successful';
}
$item->name = $request->name;
$item->save();
$this->showToastrMessage('success', __($msg));
return redirect()->back();
}
public function departmentDelete($uuid)
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$this->modelTicketDepartment->deleteByUuid($uuid);
$this->showToastrMessage('success', __('Deleted Successful'));
return redirect()->back();
}
public function Priority()
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$data['title'] = 'Support Ticket Priority Field';
$data['navApplicationSettingParentActiveClass'] = 'mm-active';
$data['subNavSupportSettingsActiveClass'] = 'mm-active';
$data['supportPriorityActiveClass'] = 'active';
$data['priorities'] = TicketPriority::all();
return view('admin.application_settings.support_ticket.ticket-priority-list', $data);
}
public function PriorityStore(Request $request)
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$request->validate([
'name' => 'required|max:255'
]);
if ($request->id) {
$item = TicketPriority::find($request->id);
$msg = 'Update Successful';
if (!$item) {
$item = new TicketPriority();
$msg = 'Created Successful';
}
} else {
$item = new TicketPriority();
$msg = 'Created Successful';
}
$item->name = $request->name;
$item->save();
$this->showToastrMessage('success', __($msg));
return redirect()->back();
}
public function priorityDelete($uuid)
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$this->modelTicketPriority->deleteByUuid($uuid);
$this->showToastrMessage('success', __('Deleted Successful'));
return redirect()->back();
}
public function RelatedService()
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$data['title'] = 'Support Ticket Related Service Field';
$data['navApplicationSettingParentActiveClass'] = 'mm-active';
$data['subNavSupportSettingsActiveClass'] = 'mm-active';
$data['supportRelatedActiveClass'] = 'active';
$data['services'] = TicketRelatedService::all();
return view('admin.application_settings.support_ticket.ticket-related-service-list', $data);
}
public function RelatedServiceStore(Request $request)
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$request->validate([
'name' => 'required|max:255'
]);
if ($request->id) {
$msg = 'Updated Successful';
$item = TicketRelatedService::find($request->id);
if (!$item) {
$item = new TicketRelatedService();
$msg = 'Created Successful';
}
} else {
$item = new TicketRelatedService();
$msg = 'Created Successful';
}
$item->name = $request->name;
$item->save();
$this->showToastrMessage('success', __($msg));
return redirect()->back();
}
public function relatedServiceDelete($uuid)
{
if (!Auth::user()->can('support_ticket')) {
abort('403');
} // end permission checking
$this->modelTicketService->deleteByUuid($uuid);
$this->showToastrMessage('success', __('Deleted Successful'));
return redirect()->back();
}
}